FAQs

What is the best way to contact J&H Legacy Design Company?
-The best way to contact us is by email. You can email us at info@jandhlegacydesigncompany.com. Please allow 24 to 48 hours for a response.

What is your turnaround time?
-Our current processing time is below, however, depending on the details of the order, the turnaround time may vary. This is the time it takes to produce the order, not including the shipping time.

• Standard Processing - 5 to 7 business days
• Custom Order - 8 to 10 business days
• Bulk Orders - 10 to 12 business days
• Sale Orders - 10 to 14 business days

How do I use a coupon code or promotional code on the website?
-If you have a coupon code or promotional code, enter the code in during checkout.

When is your payment due?
-Most orders will be made via the website, however, for custom orders, invoices will be sent. Invoices remain live for 72 hours. After 72 hours and no communication from the customer, the invoice will be canceled and marked as "Canceled due to Non-Payment".

Note: Once the invoice is closed, the order will be considered as a "Canceled due to Non-Payment" order. Three "Canceled due to Non-Payment" orders will result in us no longer doing any future business with you. If an invoice needs to be reopened and resent, it may result in an additional fee, depending on when the order is needed. Late payments give us less time to complete your order and can also effect the orders of other customers.

What payment methods do you accept?
-We accept Visa, Mastercard, AmEx, Discover Card, Google Pay, and Apple Pay, via the website, for custom orders.

Do you provide quotes?
-Yes we do. Quotes are valid for 7 days. After 7 days, quoted prices are subject to change.

Do you accept deposits or do orders have to be paid in full?
-All orders $150 or less have to be paid in full prior to the order being started. All orders above $150 require a 50% deposit, at a minimum, to get the order started. The remaining balance is due 48 hours prior to the shipping/drop off/pick up date. Please make the final payment prior to the 48 hour time frame, to ensure your payment is processed successfully and that there is no delay in the receipt of your items. Goods will not be released until order is paid in full.

How will I know if my order has shipped?
-You will receive an email notifying you that your order has shipped. The email will include a tracking number for you to be able to track your package.

Do you offer local pickup?
-Local pickup will be VERY limited. Please reach out to use prior to selecting this option. Pickup will depend on the circumstances of the order and availability (very limited). There will be a set meeting location IF pickup is an available option.

Do you offer bulk orders?
-Yes we do. An order is classified as a bulk order when you purchase 20 or more items with the same design. Any quantity less than 20 will be charged full price.

Can I edit or cancel my order?
-If changes need to be made to your order, please contact us immediately to see if those changes can be made. If you need to completely cancel your order, for whatever reason, we can only offer a store credit, for the amount paid, to be used at your discretion. 

When will my credit card be charged?
-Your credit card will be charged immediately after your order is placed.

I received my order, but there are issues with it.
-Contact us immediately to resolve any issues you may have.

Am I able to see the design first?
-No. Designs are not made until the deposit is made or the order is paid in full. If you would like to see the design prior to placing your order, a design fee of $15 is due. If you decide to place your order, the $15 will go towards to balance of your order.

Do you offer discounts?
-Discounts MAY be offered based on sales, order, inventory, and/or customer loyalty.

Do you offer refunds or exchanges?
-At this time, we do not offer refunds or exchanges. All custom items are made to order. 90% of our items are considered custom because you are able to pick your shirt color and style during the checkout process. If the order you receive is incorrect because of an error on our part (wrong size from what was ordered, wrong color, wrong shirt style, printing error, etc), we will be happy to fix the issue. If the issue is due to a mistake on our part and results in you missing your event, then we would be happy to discuss solutions to resolve the matter. Please email us at info@jandhlegacydesigncompany.com.

***Please read all terms, conditions and policies prior to submitting your order. If you have any questions about any of the information on this website or any information provided during checkout, please contact us at info@jandhlegacydesigncompany.com. We will work to respond to you within 48 hours. If the email is sent on the weekend, we will get back to you no later than the next business day. Once your order is placed, you are agreeing to all terms and conditions***