Shipping & Returns
Shipping
**PLEASE READ! We are currently getting orders out within our listed turnaround time, however, the postal service has been delayed with limited locations being open and limited staff. Please be patient and understand that USPS is working as fast as they can to get packages out to everyone. There may be a delay with your tracking information updating. This does not mean that your packages are not on the way. We have seen packages being delivered, at times, prior to the tracking information showing movement. We track all orders on our end as well, to try to lessen as many issues as possible. **
J&H Legacy Design Company currently offers shipping via USPS and UPS. All orders that are shipped will include a tracking number. Please remember that delivery dates are not guaranteed. We have no control over delays, lost packages, or items that are damaged/stolen at the post office. Once an item is shipped, it is out of our hands. We are not responsible for missed deadlines due to weather, power interruptions, back orders, etc. If we foresee any issues, we will let you know and work with you to reach a solution. If the issue takes place after we have shipped the item, all complaints/concerns should be addressed with the shipping company (USPS, FedEx, UPS, etc).
Note: J&H Legacy Design Company will ship to the address provided during checkout. Please double check to ensure that the correct address is listed. In the event that an incorrect address is listed by the customer, he/she is responsible for contacting the shipping company to have the package(s) redirected.
The turnaround time for processing is 5 to 7 business days for standard orders (ready made designs), 7 to 10 business days for custom orders, and 10 to 12 business days for most bulk orders and 10 to 14 business days for sale orders, from the day that your order is paid. If a bulk order is extremely large, the turnaround time may vary depending on the order details. The processing time for all orders placed before 6pm EST, Monday - Friday, will start on the following business day. The processing time for orders placed after 6pm EST, Monday - Thursday, will start 2 business days later. We are closed on weekends, so the processing time for all orders placed after 6pm EST on Friday, will start on Monday (unless Monday is a holiday). AFTER the processing time, we will ship the item to you and send an email with your tracking information.
**Expect delays in November and December, as these are peak holiday shipping periods for most shipping companies**
Return Policy
At this time, J&H Legacy Design Company will only offer you a store credit, for the amount of the order, to use at your discretion, if an order has to be canceled. If the order you receive is incorrect (wrong size from what was ordered, incorrect color, wrong shirt style, etc), we will be happy to fix the issue for you. If there is a printing error that differs from the approved design proof, we will happily reprint the order or provide a full refund of the purchase. If the issue is due to our mistake and results in you missing your event, then we would be happy to discuss solutions to resolve the issue. Please email us at info@jandhlegacydesigncompany.com to resolve the problem.
**Note: If an error was made on your custom order, the item(s) will need to be shipped back to the seller, with a postmarked date no later than 14 days after the original delivery occurred. This is so that the seller is able to inspect the item and get it remade, if necessary. If the error is proven to be on our part, we will refund the shipping to the buyer. Once we have received the item, please allow 48 hours for the inspection period and to receive an email referencing the findings of the inspection. At that point, if the item has to be remade, we will provide the time frame of when you should expect to receive new tracking information**
All custom products are made to order, therefore we are unable to accept any exchanges or returns. Please review your quote request and invoices prior to submitting them.